System status
Services
Technical Account Manager (TAM)
An extension of your team.
As technology evolves rapidly, relying solely on basic product support is no longer enough. That’s where the Technical Account Manager (TAM) comes in, offering a personalized relationship focused on your business goals.
Working closely with your internal teams, your TAM develops a deep understanding of your Cirrus environment. They help align the services you use with your technology priorities and anticipate future challenges. They also act as a bridge between your organization and the Micrologic teams—ensuring your voice is heard and your needs are followed through.
Your TAM plays a key role in optimizing and stabilizing your infrastructure. They provide concrete recommendations, ensure the adoption of best practices, and support your transformation projects. Their strategic expertise directly contributes to your business outcomes.
The TAM service gives you access to high-touch support tailored to your specific needs and operational reality. Whether you’re looking to better leverage your existing solutions or respond to new challenges, you’ll benefit from dedicated, proactive expertise.
Local support you can count on
We go beyond industry standards
Personalized strategic guidance
In addition to offering service in French, your TAM acts as a trusted partner who understands your goals, challenges, and IT reality. They help align your Cirrus services with your business plan and advocate for you with our internal teams.
Ongoing, proactive planning
With regular check-ins, your TAM helps you stay ahead of change, plan the evolution of your IT environment, and identify opportunities for optimization, while ensuring operational stability.
Your voice at the heart of Cirrus
Your TAM is dedicated to your environment, not spread thin across dozens of clients. That means more availability when issues arise, and a direct channel for your needs to be communicated, validated, and prioritized by the Cirrus product teams.
Faster adoption of best practices
With your TAM’s guidance, you can quickly implement proven best practices in security, architecture, and performance, maximizing the return on your technology investments.
Seamless project coordination
As your technical point of contact, your TAM coordinates deployment or migration activities, helps resolve incidents efficiently, and ensures your needs are validated and prioritized for the right technology adoption.
Big-picture insight, targeted recommendations
With a comprehensive view of your IT environments, your TAM delivers concrete, actionable recommendations tailored to your priorities, enhancing resilience, agility, and efficiency.
Predictable pricing, no surprises
Maintain full control over your costs with a competitive, fixed monthly pricing in Canadian dollars. You get all the support you need during business hours—without surprises from exchange rate shifts or fluctuating consumption-based billing models.
Our certifications
ISO 9001: Expert consulting services in IT infrastructure solutions and IT staffing
ISO 9001 certification ensures high standards of quality, rigour, and efficiency across all our processes, allowing us to consistently and reliably meet our clients’ expectations.
ISO 27001: Information security management
Micrologic’s Cirrus cloud and our professional services hold ISO 27001:2013, ISO 27017:2015 and ISO 27018:2019 certifications, demonstrating our strong commitment to information security and our proactive approach to protecting sensitive data.
STAR Level 1: IT security and privacy
Recognized by the STAR Level 1 program, Micrologic is committed to providing services that meet the highest standards of security and privacy. By making our teams aware of best practices and applying rigorous controls, we play an active role in protecting our customers’ data.
Hassle-free solutions
Firewall and network protection
Firewall and network protection
Our solution gives you greater visibility and the ability to block threats at the source—protecting your data, applications, and users effectively.
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IaaS
IaaS
Cirrus IaaS gives you a secure, fully virtualized environment—so you stay in control without the hardware complexity.
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DRaaS
DRaaS
Cirrus DRaaS integrates with your environments to deliver automated, secure, high-performance recovery—without compromising on speed or flexibility.
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BaaS
BaaS
Backup solutions designed to protect your critical data in a sovereign cloud—safe from foreign influence.
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