System status
Services
Premium support
Support that evolves with your needs.
Unlike hyperscalers, all Cirrus cloud services come with standard support, provided by a local and knowledgeable team. This base-level support allows you to report, track, and resolve minor incidents, but remains limited to general assistance during business hours.
That’s why Cirrus offers an enhanced support experience built around two complementary services: Premium Support and the Technical Account Manager (TAM). As your environment becomes more complex, and your business needs more specific, these services ensure you get proactive, personalized help every step of the way.
With Premium Support, you benefit from priority access to a small, dedicated team that understands your environment and your challenges. Available 24/7/365, this expert team delivers fast, sovereign, and localized support—perfectly suited to your mission-critical operations.
This service strengthens your day-to-day operational support. By accelerating resolution times, maintaining continuity of context, and mobilizing the right experts at the right time, Premium Support helps you keep your infrastructure running smoothly—even in complex environments.
What sets us apart
We go beyond industry standards.
24/7/365 technical support
Gain continuous access to a dedicated team that responds day and night, every day of the year. No matter the time or the nature of the incident, you get the help you need to maintain operational stability and minimize disruptions.
Priority access to the right experts
Stop repeating your story. Your requests are quickly handled by Level 2 and 3 experts who understand your environment and can engage the right resources from the first interaction.
Centralized and contextual support management
Benefit from end-to-end handling of your support cases. One resource manages your request through to resolution, maintaining context and ensuring faster, more consistent results.
Local, sovereign, and transparent service
Rely on a support team operated entirely in Canada—no hidden fees, no offshore intermediaries. You get secure, sovereign assistance with direct access to experts who know your environment.
Predictable pricing, no surprises
Keep full control over your costs with competitive, fixed monthly rates in Canadian dollars. You get all the support you need without unexpected surprises from exchange rate fluctuations or usage-based billing models.
Our certifications
ISO 9001: Expert consulting services in IT infrastructure solutions and IT staffing
ISO 9001 certification ensures high standards of quality, rigour, and efficiency across all our processes, allowing us to consistently and reliably meet our clients’ expectations.
ISO 27001: Information security management
Micrologic’s Cirrus cloud and our professional services hold ISO 27001:2013, ISO 27017:2015 and ISO 27018:2019 certifications, demonstrating our strong commitment to information security and our proactive approach to protecting sensitive data.
STAR Level 1: IT security and privacy
Recognized by the STAR Level 1 program, Micrologic is committed to providing services that meet the highest standards of security and privacy. By making our teams aware of best practices and applying rigorous controls, we play an active role in protecting our customers’ data.
Hassle-free solutions
Firewall and network protection
Firewall and network protection
Our solution gives you greater visibility and the ability to block threats at the source—protecting your data, applications, and users effectively.
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IaaS
IaaS
Cirrus IaaS gives you a secure, fully virtualized environment—so you stay in control without the hardware complexity.
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DRaaS
DRaaS
Cirrus DRaaS integrates with your environments to deliver automated, secure, high-performance recovery—without compromising on speed or flexibility.
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BaaS
BaaS
Backup solutions designed to protect your critical data in a sovereign cloud—safe from foreign influence.
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